Our Group Booking T&Cs

Standard ticketing terms and conditions apply. 

Booking a visit 

  • To obtain group discount rates, all visits must be booked in advance (0191 261 6596 or email groups@ouseburntrust.org.uk) 
  • Once your visit details have been finalised you will receive an order acknowledgement to check, sign and return to us by the date specified.  
  • Group organisers must secure their booking by completing and returning a signed copy of the Order Confirmation. This form must be returned within 14 days of making the provisional booking. If the signed form is not returned within the specified time, the booking may be released and the date offered to other groups. 
  • Due to the nature of our site and buildings, there are maximum group sizes for guided tours and bookable activities. 
  • All bookable activities are sold as pre-allocated, timed slots, which are not negotiable. These timings must be adhered to on the day of your visit, we are not able to reschedule a missed activity. In the unlikely event that the Trust has to adjust your schedule you will be informed on your arrival 

Payment 

  • Payment is preferred in advance by online payment link. As an alternative we can send an invoice by email after your visit provided you give us the correct billing and contact details. Cheques must be made payable to: OUSEBURN TRUST 

Modifications and Cancellations 

  • Bookings need to be cancelled or modified up to 14 calendar days before the intended visit. 
  • Cancellations or modifications must be by email to groups@ouseburntrust.org.uk 
  • Ouseburn Trust reserve the right to postpone or cancel any booking in the event of the Site being unexpectedly closed, e.g. due to extreme weather conditions. We will give the group as much advance notice as possible of a postponement or cancellation and will endeavour to rearrange the group visit to an alternative suitable date. 
  • In the event of a cancellation or postponement, whatever the cause, the Trust will not be liable for any other costs incurred by the group in connection with the booking or the visit.  

Additional information about your visit 

  • The Trust has comprehensive risk assessments in place. However, it is the responsibility of the organisation planning their visit to Ouseburn to carry out a risk assessment for their own students. To assist group leaders, we provide a general risk assessment. 
  • Group leaders and accompanying adults are responsible for the behaviour and general health and safety of their students. They must remain with their groups at all times. We ask that groups adhere to our Site etiquette. We reserve the right to require your group to vacate our premises with immediate effect if their behaviour is deemed unacceptable.